Smart Arrivals monitors your clinic's schedule in real-time and automatically texts patients updated arrival times, so they spend less time waiting and your waiting room never overflows.
High-volume practices face a daily challenge that costs patients, staff, and revenue.
Small delays around each visit build up throughout the day, pushing the schedule further behind.
Patients arrive on time and end up waiting in a crowded lobby, growing frustrated.
Frustrated patients walk out. That's lost revenue and damaged relationships.
Staff are too busy to monitor delays. By the time anyone notices, it's too late.
Continuous monitoring and automated patient communication, so your waiting room stays manageable.
Continuously tracks your clinic's schedule and knows exactly when you're running behind.
Patients receive updated arrival times via text—no staff action required.
Acts only when needed, with smart limits to avoid overwhelming patients with messages.
Set which appointment types and patient groups should never be delayed.
Full visibility and control. See what's happening and stop the system instantly if needed.
Your front desk stays informed without having to operate anything.
Intelligent automation that runs in the background all day
Smart Arrivals integrates with your existing practice management system using secure, read-only access.
The system continuously watches your schedule and intelligently determines when the clinic is running behind.
Patients who haven't left home yet receive a text with an updated arrival time—automatically.
As conditions change throughout the day, the system adjusts. Patients always have a current arrival time.
Security and privacy aren't afterthoughts—they shape every aspect of the system.
Read-only access — We never modify your patient records
Minimum necessary data — We only store what's essential
Encrypted & secure — All data protected in transit and at rest
No PHI in messages — Patient texts contain no medical information
Complete audit trail — Full logging of all system activity
BAA available — Business Associate Agreement for your compliance
See how Smart Arrivals can reduce patient wait times and walkouts while keeping your doctors busy.
Request a DemoInterested in learning more? We'd love to show you how Smart Arrivals works.